Refund and Returns Policy
At BourbonWhiskeyShops, we prioritize your satisfaction and aim to provide an exceptional shopping experience. Here are the details of our Refund and Returns Policy:
Returns:
- We accept returns within 30 days of the delivery date for eligible products.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Initiating a Return:
- To initiate a return, please contact our customer service team within [X] days of receiving the product.
- Our team will guide you through the return process, providing instructions on where to send the item.
Refunds:
- Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within [X] business days.
Non-Returnable Items:
- Some items are not eligible for return due to hygiene or safety reasons. These include opened bottles or products with a broken seal.
Damaged or Defective Items:
- In the case of receiving a damaged or defective item, please contact us immediately. We will replace the item or offer a refund, as per your preference.
Shipping Costs:
- Customers are responsible for return shipping costs, except in cases of damaged or defective items.
Contact Us: For any inquiries or assistance regarding refunds and returns, please reach out to our customer support team through the live chat section on our website.