Refund and Returns Policy

Refund & Return Policy for Bourbon Whiskey Shops

At Bourbon Whiskey Shops, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return the product for a refund or exchange within 60 days of the delivery date, subject to the conditions outlined below.

Conditions for Returns:

1. Eligible Products: All whiskey bottles must be unopened, in their original packaging, and in the same condition as received.
2. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
3. Return Window: Returns must be initiated within 60 days of the delivery date.
4. Non-Returnable Items: Any opened or partially consumed bottles are not eligible for return or refund due to safety and health regulations.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at [email/contact information].
• We will provide a return shipping label and further instructions on how to complete your return.
• Shipping Costs: Return shipping is the responsibility of the customer unless the return is due to a damaged or incorrect product.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

• If you wish to exchange your product, we will facilitate the exchange once the original item is returned and inspected.

Damaged or Defective Items:

• If your product arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund.

If you have any questions or need assistance with your return, feel free to contact us.